Return Policy

At Nail Ready, customer satisfaction is our top priority. We strive to provide high-quality press-on nails that meet your expectations. If you are not entirely satisfied with your purchase, we are here to help with our return, exchange, and repair policies.

Return Policy

• Eligibility for Returns:

  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Returns must be initiated within 30 days of the purchase date.

• Non-Returnable Items:

  • Customized or personalized press-on nails.
  • Sale items are non-refundable.

• Return Process:

  • To initiate a return, please contact our customer service team at [email protected].
  • Provide your order number and reason for the return.
  • Upon approval, you will receive a return authorization and instructions on how to return your item.

• Refunds:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, a refund will be processed to your original method of payment within 05 days.

Exchange Policy

• Eligibility for Exchanges:

  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Exchanges must be initiated within 30 days of the purchase date.

• Exchange Process:

  • To initiate an exchange, please contact our customer service team at [email protected].
  • Provide your order number and details of the item you wish to exchange.
  • Upon approval, you will receive instructions on how to exchange your item.

• Processing Time:

  • Once we receive your returned item for exchange, we will inspect it and notify you of the status.
  • If approved, we will process and ship the exchanged item within 05 days.

Repair Policy

• Eligibility for Repairs:

  • If one or two nails are missing or damaged within two weeks of purchase, we offer a repair service.

• Repair Process:

  • To request a repair, please contact our customer service team at [email protected].
  • Provide your order number and details of the issue.
  • Upon approval, you will receive instructions on how to send the nails for repair.

• Processing Time:

  • Repairs will be completed and the item returned to you within 5 days of receiving the damaged nails.

Shipping Costs

• Customers are responsible for the shipping costs of returning or exchanging items unless the return is due to a defect or error on our part.
• We will cover the shipping costs for repaired items sent back to you.

Contact Us

If you have any questions or concerns regarding our return, exchange, and repair policies, please contact our customer service team at [email protected], We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Nail Ready!